Refunds and cancellations

1. What you are buying

Posta is a monthly software subscription. You are buying access to the service for a period of one month at a time, paid in advance by card. It is not a once-off purchase of software you keep, and no physical goods are shipped.

2. Cancelling

• You can cancel at any time from the dashboard, or by emailing us.
• Cancelling stops the next charge. Your access continues until the end of the period you have already paid for, and then the account drops to the free plan.
• We do not require a notice period and we do not charge a cancellation fee.

3. Refunds

Because you can cancel before the next charge, we do not refund part of a month that has already started. In these situations we do refund:

• You were charged twice for the same period.
• You were charged after cancelling, and the cancellation reached us before the charge.
• The service was unavailable for a prolonged period and we could not fix it for you.
• A charge you did not authorise.

Refunds go back to the card that paid, through the same payment provider. We process approved refunds within 5 business days; how quickly it appears depends on your bank.

4. Credits

Paid plans include a monthly allowance of generation credits. The allowance is granted at the start of each billing period and does not roll over to the next month. Credits are consumed when a post is successfully published, not when it is generated. If you cancel, any remaining credits stay usable until the end of the period you paid for.

5. Your statutory rights

Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. If the law gives you a cooling-off right for a purchase like this, tell us within the period the law allows and we will honour it.

6. Before you dispute a charge

Please email us first. A chargeback takes weeks and usually resolves in a day if you tell us what went wrong. Write to leroy@digitalwavetech.dev with the email address on the account and the date of the charge.

7. Who you are dealing with